24/7 Claims Support
Call our toll-free number to authorize a claim or get help with covered repairs — anywhere in the U.S. or Canada, seven days a week, 365 days a year.
POLICYHOLDERS
Protection That Drives Peace of Mind
AAGI POLICYHOLDERS
You Chose Protection. We’re Here to Make It Count.
AAGI service contracts and vehicle protection products are built to take the stress out of car ownership. When you're navigating an unexpected breakdown, faced with unforseen charges at the end of your lease, or looking for help on the road, we make it easy to get the support you need.
Unexpected repairs can be stressful, but getting help shouldn’t be. With AAGI, your coverage comes complete with experienced claims professionals, 24/7 support, and nationwide access to trusted repair facilities. We make it easy to get the service you need, when you need it.
Every plan we offer is backed by top-rated insurance providers and built to support real-world drivers. Whether it’s a flat tire, a faulty transmission, or something in between, you can count on AAGI to help you get back on the road — with less hassle and more peace of mind.
CUSTOMER BENEFITS
Real Support, Right When It Matters Most.
Roadside Assistance
Whether you're stranded on the side of the road or staring at your keys from the wrong side of the window, our emergency roadside service is standing by to assist.
Easy-to-Use Coverage
No matter which protection policy you've purchased, we make it as simple as possible to understand your plan, file a claim, and get back on the road.
Have a Question About Your Coverage? We’re Here to Help.
Contact SupportFrequently Asked Questions
Your Questions, Answered.
If your vehicle has suffered a mechanical or electrical breakdown under AAGI's service contracts or limited warranties, take your vehicle back to the selling dealer. If this is not possible, take your vehicle to any licensed repair facility. Have the repair facility contact us to start a claim by calling AAGI at 888.442.2886 and following the prompts for assistance.
PLEASE REMEMBER THAT PRIOR AUTHORIZATION IS REQUIRED BEFORE ANY REPAIRS ARE PERFORMED.
If you wish to start a claim under AAGI's GAP, Etch, Excess Wear & Tear, PPM, AutoGuard® Vehicle Shield or other products, please phone AAGI at the phone number shown on your contract and follow the prompts for assistance.
For more claim process information by product, please visit the File a Claim page.
We recommend that you return to your selling dealer for all of your service needs. However, if you need to use an alternative repair facility, you may take your vehicle to any licensed location.
AAGI pays the repair facility directly by check or credit card. AAGI will also reimburse you by check if you choose to pay for any authorized repairs.
Please contact the roadside assistance provider at the phone number located in the Emergency Roadside Assistance section of your contract for assistance 24 hours a day, 365 days a year. You may be asked to provide your contract number, producer code and plan coverage letter which is also located in the Emergency Roadside Assistance section of your contract.
Please contact us here or call AAGI at 888.442.2886, and follow the prompts to speak with a customer service representative.
Your vehicle service contract may be transferred upon the sale of your vehicle to an individual (dealers are not eligible), subject to certain conditions being satisfied. You must notify AAGI within thirty (30) days of the change in ownership. A transfer fee may apply. Follow the instructions in the transfer section of your vehicle service contract, or or call AAGI at 888.442.2886, and follow the prompts to speak with a customer service representative.
To cancel your contract, please contact your selling dealer, who will assist you in this process. You may be required to pay a cancellation fee which is identified in your contract. In the event you cannot reach the dealer, please phone AAGI at 888.442.2886, and follow the prompts to speak with a customer service representative.
For any questions related to an SPP contract (e.g., can I postpone my due date, when is my due date, etc.) please contact Service Payment Plan at 800.346.5990.