For your convenience, we have included a list of commonly asked questions and answers here.

Questions about your contract

How can I obtain a copy of my contract?

Please click here to complete the form and select submit. Alternatively, you can phone AAGI at 888.442.2886, and follow the prompts to speak with a customer service representative.

How can I update the mailing address on my contract?

Please click here to complete the form and select submit.

Is my contract still in effect, or has it expired?

Please phone AAGI at 888.442.2886, and follow the prompts to speak with a customer service representative.

How do I transfer my contract when I sell my vehicle?

Your vehicle service contract may be transferred upon the sale of your vehicle to an individual (dealers are not eligible), subject to certain conditions being satisfied. You must notify AAGI within thirty (30) days of the change in ownership. A transfer fee may apply. Follow the instructions in the transfer section of your vehicle service contract, or click Contact Us and in the dropdown box select Transfer Contract.  Complete the form and select submit.  Alternatively, you can phone AAGI at 888.442.2886, and follow the  prompts to speak with a customer service representative.

I would like to cancel my contract, what should I do?

To cancel your contract, please contact your selling dealer, who will assist you in this process. You may be required to pay a cancellation fee which is identified in your contract.  In the event you cannot reach the dealer, please phone AAGI at 888.442.2886, and follow the  prompts to speak with a customer service representative.

For any questions related to an SPP contract (e.g., can I postpone my due date, when is my due date, etc.) please contact Service Payment Plan at 800.346.5990. 

Questions about a claim 

How do I start a claim?

If your vehicle has suffered a mechanical or electrical breakdown under AAGI's service contracts or limited warranties,  take your vehicle back to the selling dealer. If this is not possible, take your vehicle to any licensed repair facility. Have the repair facility contact AAGI to start a claim by calling AAGI at 888.442.2886 and following the prompts for assistance.

PLEASE REMEMBER THAT PRIOR AUTHORIZATION IS REQUIRED BEFORE ANY REPAIRS ARE PERFORMED.

If you wish to start a claim under AAGI's GAP, Etch, Excess Wear & Tear, AutoGuard Vehicle Shield or other products, please phone AAGI at the phone number shown on your contract and follow the prompts for assistance.

Which repair facility can I take my vehicle to?

We recommend that you return to your selling dealer for all of your service needs. However, if you need to use an alternative repair facility, you may take your vehicle to any licensed location.

I have a contract which includes roadside assistance. How do I obtain that service?

Please contact the roadside assistance provider at the phone number located in the Emergency Roadside Assistance section of your contract for assistance 24 hours a day, 365 days a year. You may be asked to provide your contract number, producer code and plan coverage letter which is also located in the Emergency Roadside Assistance section of your contract.

How is my claim paid?

AAGI pays the repair facility directly by check or credit card. AAGI will also reimburse you by check if you choose to pay for any authorized repairs.

If you need further assistance, please contact us.