Meet Our Leaders

Leadership That Powers Your Success

UNMATCHED EXPERTISE

Built to Lead

You get more from AAGI because we’re invested in your success.

Our leadership team brings deep experience across automotive, administrative, and insurance industries, with one focus: delivering unrivaled products and unmatched service to help agents and dealers grow.

Join Our Team

Craig Robinson

CEO

Craig brings nearly 20 years' experience in insurance and third party administration to AAGI. Craig started his career with Aon Warranty Group, and went on to manage TPAs on behalf of The Warranty Group's wholly-owned insurance company. Most recently, Craig provided various consulting and brokerage services to TPAs, private equity companies, and other business in the automotive aftermarket product industry. As CEO, Craig coordinates strategy and development for AAGI's industry-leading products, service, and technology.

Brian Cook

Senior Vice President of Sales

A senior executive with close to 30 years of experience, Brian came to AAGI in 2020, after 14 years as Division Manager with the JM&A Group, where he was instrumental in growing revenues and market share. As Chief Revenue Officer and SVP of Sales, his wide range of responsibilities includes leading and mentoring our national Sales team, creating a foundation for rapid revenue growth for dealers and agents, and ensuring that we execute on our world-class value proposition for our clients by developing leaders committed to company expansion, employee development, and maintaining a culture of growth for AAGI.

Scott Carlson

Vice President of Finance

Scott is a finance professional with more than 20 years’ experience in the financial services industry. He has an extensive financial management background with expertise in budgeting and planning, management reporting, forecasting, treasury and cash management. Prior to joining AAGI Scott started his career at Allstate, where he held several roles within Accounting and Finance. In his current role, Scott’s responsibilities include strategic and financial planning, as well as analyzing data to ensure the needs of AAGI and its business partners are being met.

Debra Brackert

Vice President of Underwriting & Risk Management

Debra comes to AAGI with over 25 years of experience in Actuarial, Product Management, Underwriting and Business Intelligence in the Property & Casualty insurance industry. Prior to joining AAGI, Debra spent 13 years with The Warranty Group leading Underwriting and Actuarial teams. In her current role Debra is responsible for identifying, assessing, and managing risk across AAGI to reasonably prepare for changing conditions.

Michael Fink

Vice President of Product Development & OEM Relations

Mike brings a broad range of insurance knowledge and management experience which benefits AAGI in expanding into new markets, products and insurance relationships. He works with the captive lenders, agents, and insurance carriers critical to AAGI's continued success. Mike's past experiences include managing the growth and retention of Allstate's TPA channel partners. Prior to his career at Allstate, Mike focused on the profitability and growth of property and casualty, specialty and lender based insurance products.

Jonathan Sandine

Vice President of Operations

With close to 15 years in the Information Technology space, Jon brings a wealth of knowledge and experience to AAGI. Jon comes to us from a large global P&C carrier where he was the Head of Global IT Operations and responsible for North American IT. In this position, Jon was responsible for the daily IT operations and management of all systems, teams and projects within North America . In addition, he played a key role as senior business partner for the NA business leadership focusing on several significant business change projects.

Cherylin Traub

Vice President of Business Administration

An industry veteran of more than 35 years, Cherylin was an Assistant VP of Underwriting before joining AAGI in 2007 as the Processing Manager. In her current role, she oversees operations for the ACE, Data Admin, and Processing teams.

George Krnich

Vice President of Claims

George has more than 25 years of automotive service experience, including 20+ years in vehicle service contract administration and management. He holds degrees in Automotive Service Excellence and Automotive Technology, and is an ASE Certified Master Technician. George oversees the daily operations of mechanical and non-mechanical claims departments, and risk management.

Marcela Vargas

HR Business Partner

Marcela came to AAGI with over 10 years' experience in human resources operations and program design, strategy, communication, and implementation. As the head of our HR team, she specializes in optimizing benefits, streamlining processes, and implementing systems and philosophies that attract, retain, and motivate talented employees.

Courtney Nelson

Marketing Manager

With a background in design, development, and training, Courtney came to AAGI in 2013 and spent a year with the ACE Team before moving to Marketing full-time. Promoted in 2017, she oversees AAGI’s advertising, communications, promotional materials, and event logistics.

Matt Talaga

Director of IT

With over two decades of experience in enterprise IT leadership, systems architecture, and cybersecurity, Matt came to AAGI after holding senior IT roles at Dart Container and Solo Cup Company, where he directed large-scale technology transformations and managed cross-functional teams supporting global operations. Since joining AAGI, Matt has led strategic initiatives to modernize infrastructure, enhance system security, and streamline operations across the organization.

Adam Garcia

Program Manager

Adam is a dedicated leader with over 15 years of experience in Program Management and Information Technology. He has worked across multiple industries from global retailers and manufacturers to governments and non-profits. Adam holds a PMP certification and prides himself on his hands-on approach to project management at AAGI.

OUR TEAM

A Team Built to Deliver. Focused on Innovation and Experience.

 Our team brings a relentless drive to deliver best-in-class claims handling, dedicated support, and a commitment to compliance — helping agents thrive, dealers succeed, and customers stay protected.

Jeffrey Teuscher

Senior Vice President of Strategic Accounts

Nicholas Angelides

Regional Vice President, Central

Susan Wooley

Regional Vice President, Southeast

John Zwart

Regional Vice President, Northeast

Kevin Allen

Senior Sales Support Specialist

Dan Purcell

Mechanical Claims Manager

Karen Peppers

Non-Mechanical Claims Manager

shawnc@aagi.com

847-273-2885

Shawn Christopher

Processing Manager

Jackie Kfoury

ACE Team Manager

Kevin Allen

Senior Sales Support Specialist

Nicholas Angelides

Regional Vice President, Central

shawnc@aagi.com

847-273-2885

Shawn Christopher

Processing Manager

Jackie Kfoury

ACE Team Manager

Karen Peppers

Non-Mechanical Claims Manager

Dan Purcell

Mechanical Claims Manager

Jeffrey Teuscher

Senior Vice President of Strategic Accounts

Susan Wooley

Regional Vice President, Southeast

John Zwart

Regional Vice President, Northeast

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