

Meet Our Leaders
Leadership That Powers Your Success
UNMATCHED EXPERTISE
Built to Lead
You get more from AAGI because we’re invested in your success.
Our leadership team brings deep experience across automotive, administrative, and insurance industries, with one focus: delivering unrivaled products and unmatched service to help agents and dealers grow.

Craig Robinson
CEO

Craig Robinson
CEO
Craig brings nearly 20 years' experience in insurance and third party administration to AAGI. Craig started his career with Aon Warranty Group, and went on to manage TPAs on behalf of The Warranty Group's wholly-owned insurance company. Most recently, Craig provided various consulting and brokerage services to TPAs, private equity companies, and other business in the automotive aftermarket product industry. As CEO, Craig coordinates strategy and development for AAGI's industry-leading products, service, and technology.

Brian Cook
Senior Vice President of Sales

Brian Cook
Senior Vice President of Sales
A senior executive with close to 30 years of experience, Brian came to AAGI in 2020, after 14 years as Division Manager with the JM&A Group, where he was instrumental in growing revenues and market share. As Chief Revenue Officer and SVP of Sales, his wide range of responsibilities includes leading and mentoring our national Sales team, creating a foundation for rapid revenue growth for dealers and agents, and ensuring that we execute on our world-class value proposition for our clients by developing leaders committed to company expansion, employee development, and maintaining a culture of growth for AAGI.

Scott Carlson
Vice President of Finance

Scott Carlson
Vice President of Finance
Scott is a finance professional with more than 20 years’ experience in the financial services industry. He has an extensive financial management background with expertise in budgeting and planning, management reporting, forecasting, treasury and cash management. Prior to joining AAGI Scott started his career at Allstate, where he held several roles within Accounting and Finance. In his current role, Scott’s responsibilities include strategic and financial planning, as well as analyzing data to ensure the needs of AAGI and its business partners are being met.

Debra Brackert
Vice President of Underwriting & Risk Management

Debra Brackert
Vice President of Underwriting & Risk Management
Debra comes to AAGI with over 25 years of experience in Actuarial, Product Management, Underwriting and Business Intelligence in the Property & Casualty insurance industry. Prior to joining AAGI, Debra spent 13 years with The Warranty Group leading Underwriting and Actuarial teams. In her current role Debra is responsible for identifying, assessing, and managing risk across AAGI to reasonably prepare for changing conditions.

Michael Fink
Vice President of Product Development & OEM Relations

Michael Fink
Vice President of Product Development & OEM Relations
Mike brings a broad range of insurance knowledge and management experience which benefits AAGI in expanding into new markets, products and insurance relationships. He works with the captive lenders, agents, and insurance carriers critical to AAGI's continued success. Mike's past experiences include managing the growth and retention of Allstate's TPA channel partners. Prior to his career at Allstate, Mike focused on the profitability and growth of property and casualty, specialty and lender based insurance products.

Jonathan Sandine
Vice President of Operations

Jonathan Sandine
Vice President of Operations
With close to 15 years in the Information Technology space, Jon brings a wealth of knowledge and experience to AAGI. Jon comes to us from a large global P&C carrier where he was the Head of Global IT Operations and responsible for North American IT. In this position, Jon was responsible for the daily IT operations and management of all systems, teams and projects within North America . In addition, he played a key role as senior business partner for the NA business leadership focusing on several significant business change projects.

Cherylin Traub
Vice President of Business Administration

Cherylin Traub
Vice President of Business Administration
An industry veteran of more than 35 years, Cherylin was an Assistant VP of Underwriting before joining AAGI in 2007 as the Processing Manager. In her current role, she oversees operations for the ACE, Data Admin, and Processing teams.

George Krnich
Vice President of Claims

George Krnich
Vice President of Claims
George has more than 25 years of automotive service experience, including 20+ years in vehicle service contract administration and management. He holds degrees in Automotive Service Excellence and Automotive Technology, and is an ASE Certified Master Technician. George oversees the daily operations of mechanical and non-mechanical claims departments, and risk management.

Marcela Vargas
HR Business Partner

Marcela Vargas
HR Business Partner
Marcela came to AAGI with over 10 years' experience in human resources operations and program design, strategy, communication, and implementation. As the head of our HR team, she specializes in optimizing benefits, streamlining processes, and implementing systems and philosophies that attract, retain, and motivate talented employees.

Courtney Nelson
Marketing Manager

Courtney Nelson
Marketing Manager
With a background in design, development, and training, Courtney came to AAGI in 2013 and spent a year with the ACE Team before moving to Marketing full-time. Promoted in 2017, she oversees AAGI’s advertising, communications, promotional materials, and event logistics.

Matt Talaga
Director of IT

Matt Talaga
Director of IT
With over two decades of experience in enterprise IT leadership, systems architecture, and cybersecurity, Matt came to AAGI after holding senior IT roles at Dart Container and Solo Cup Company, where he directed large-scale technology transformations and managed cross-functional teams supporting global operations. Since joining AAGI, Matt has led strategic initiatives to modernize infrastructure, enhance system security, and streamline operations across the organization.

Adam Garcia
Program Manager

Adam Garcia
Program Manager
Adam is a dedicated leader with over 15 years of experience in Program Management and Information Technology. He has worked across multiple industries from global retailers and manufacturers to governments and non-profits. Adam holds a PMP certification and prides himself on his hands-on approach to project management at AAGI.
OUR TEAM
A Team Built to Deliver. Focused on Innovation and Experience.
Our team brings a relentless drive to deliver best-in-class claims handling, dedicated support, and a commitment to compliance — helping agents thrive, dealers succeed, and customers stay protected.

Jeffrey Teuscher
Senior Vice President of Strategic Accounts

Nicholas Angelides
Regional Vice President, Central

Susan Wooley
Regional Vice President, Southeast

John Zwart
Regional Vice President, Northeast

Kevin Allen
Senior Sales Support Specialist

Dan Purcell
Mechanical Claims Manager

Karen Peppers
Non-Mechanical Claims Manager

Shawn Christopher
Processing Manager

Jackie Kfoury
ACE Team Manager

Kevin Allen
Senior Sales Support Specialist

Nicholas Angelides
Regional Vice President, Central

Shawn Christopher
Processing Manager

Jackie Kfoury
ACE Team Manager

Karen Peppers
Non-Mechanical Claims Manager

Dan Purcell
Mechanical Claims Manager

Jeffrey Teuscher
Senior Vice President of Strategic Accounts

Susan Wooley
Regional Vice President, Southeast

John Zwart
Regional Vice President, Northeast